Advocacy must work in an inclusive way. Advocacy services
have a duty to recognise and try to remove barriers that
may stop people being able access advocacy.
For example, groups often try to find ways of ensuring
that they do not only provide advocacy for those who
can ask for it. These are some of the things which we
believe can be expected of advocacy.

Clients/partners should: 
- Be told that they will not be asked for money for this service. 
- Receive information in clear language. 
- Have a named advocate who they can contact.

Advocates should:
- Use language that is useful for the client/partner. 
- Be clear on the policy about receiving gifts from
  clients/partners.

The co-ordinator/manager should: 
- Make publicity and other materials available in a form which is
  accessible
  to the community served by the project; 
- Make sure the service is publicised as widely as possible
  to ensure that all who may want to participate are aware of
  the opportunities; 
- Maintain a clear policy about receiving gifts from
  clients/partners; 
- Ensure the service operates from a physically accessible
  location; 
- Focus the service on those who need it most; 
- Have strategies to offer the service to those who may not
  be able to request advocacy; 
- Develop networks to reach potential clients/partners who may
  not ask for advocacy themselves.

The management committee/service should: 
- Ensure that the service continues to make itself accessible to
  people who may not have heard of the service.

Demonstrating accessibility
These are some concrete and measurable ways that
a service might choose to demonstrate accessibility.
In operation 

- The service is physically accessible; 
- The service is free to the client/partner; 
- There is a policy on advocates receiving gifts.
   
In the focus of activity 
- There is a policy for identifying those most in need of the
  service; 
- There is a policy for targeting and reaching out to people
  who are less able to access the service independently; 
- That a record is kept of how people accessed the service; 
- A proportion of the service's time is devoted to seeking out
  those who are unable to access advocacy independently; 
- A policy or procedure exists which allows the service to
  prioritise those most in need.
 

In its publicity 
- Information is available in a range of accessible formats; 
- Initial information states that the service is free; 
- The organisation specifically targets information to those
  most in need of advocacy; 
- The organisation informs other services of advocacy issues
  and how people can access advocacy services.